FAQ

You can modify your order as long as it has not yet shipped. Our fulfillment team typically ships orders within 2-3 business days. Your order confirmation email will include a link to change your order. If you are unable to make modifications, our support team will be happy to assist you. 

Orders typically ship within 2-3 business days from our fulfillment center in Columbus, OH. In some cases, our fulfillment team may ship even faster. Delivery time depends on the shipping address provided, but most U.S. deliveries take between 2-5 business days. 

You'll receive a shipping confirmation email once your order has been shipped. This email will include a tracking number and other relevant information from the carrier. If you have additional questions about tracking your order, please contact our support team.

We’re sorry, but we’re currently unable to ship and deliver to P.O. boxes.

If your package was lost or damaged during transit, we recommend filing a claim with the carrier using the tracking number provided. Once you've filed the claim, please notify our support team with your claim number so we can assist in resolving the issue.

Here are the steps to file a claim based on your carrier:

• UPS Claim Form
• USPS Claim Form
• DHL Claim Information

Yes, we offer international shipping via DHL to most markets. If your location isn't available or you're unable to calculate shipping at checkout, please contact our support team, and we’ll be happy to assist you.

Duties and taxes are not collected at checkout. Import taxes and customs duties and fees are charged once the shipment reaches your local customs. International customers are responsible for the payment of these import taxes, customs duties and fees at the time they are incurred. 

We are not responsible for shipments abandoned or undelivered due to unpaid duties, taxes, or missing delivery arrangements. Please ensure all duties and taxes are paid and contact information is accurate to avoid any issues.

Unfortunately, we are not able to accept international returns. Please reach out to Support with your order number for more information.

in the event that an international shipment is abandoned or refused by the recipient, we regret to inform you that refunds will not be provided. It is the responsibility of the customer to ensure that all necessary arrangements are made for the successful delivery of the package. This includes providing accurate shipping information and being available to receive the shipment or arranging for an authorized representative to do so.

Supplying modern craft programs around the world with exceptional bar supplies is our passion. We’re proud of the quality and innovative designs of every product we create (just ask the countless industry pros who rely on Crew). We want you to feel confident in your Crew products, too–that’s why we offer free returns (domestic) within the first 60 days. 

To be eligible for a refund, products must be unused and in their original packaging. Please reach out to support regarding your return or exchange. Once your inquiry is received, the support team will assist with the next steps.

If you've encountered an issue or received a defective product, please reach out to our support team at support@crewsupplyco.com, and we’ll do our best to assist you.

Unfortunately, we do not sell individual components of our products separately.

Craft Tech® is our innovative specialty glass, inspired by years of experience with unreliable tools in the F&B industry. Designed for greater durability in fast-paced bar programs, Craft Tech® Glass is more reliable than traditional glassware. 

While our glass products are engineered for enhanced strength, they cannot completely prevent breakage. We recommend handling them with care to minimize the risk of damage.

Our Craft Tech® glass is designed with a lower coefficient of thermal expansion than typical soda-lime glass, making it less likely to fracture when exposed to hot or cold liquids. However, Craft Tech® products are not approved for use in a freezer or oven. If you place a Crew Bottle® in the freezer with liquid inside, the liquid may expand and damage the bottle, just as it would with any container.

Designed for durability and reusability, our Craft Tech® Glass is built to last in tough environments––at home or within the industry. However, please be mindful that these are not unbreakable. We understand that accidents can happen; however, to avoid them we recommend proper and mindful usage. 

For proper cleaning of the Craft Tech® Glass bottle, place it on the top rack of your dishwasher or hand-wash with warm, soapy water. To properly clean the cap and removable base, hand-wash with warm, soapy water.

Bottles: Dishwasher-safe, Craft Tech® Glass

Bases: BPA-free polypropylene, silicone

T-Cap: Unvarnished beech wood, synthetic cork

Crew's Infusion Kits are equipped with all the essential barware necessary to make a delicious and easy cocktail at home.

Each kit includes:

• One Crew Infusion Mix
• One Crew Bottle®
• One Crew Chubby Bottle
• Two Crew Pour Boy® Pour Spouts
• Two pour spout covers

If you follow the infusion guide on your Crew coaster, the 16oz of infused spirit should make about 6-8 cocktails, depending on how much your recipe calls for in the making of the cocktail.

Crew's Infusion Mixes are perfect for making easy cocktails at home. However, most mixes are not intended to be the only ingredient in a cocktail recipe.