We aim to ship all orders within 3-4 business days. Carrier transit times depend on your location, but most orders arrive within 4 days. 

Our fulfillment team takes a well-deserved break on the weekends, but rest assured any orders placed over the weekend will be prioritized the following week. 

If you are not loving your Crew products, you have 60 days to return them for a full refund of the purchase price of the products. To be eligible for a refund, products must be unused and in their original packaging. Please reach out to Support with a photo and a brief explanation of the issue. Once your inquiry is received, we will assist with the next steps. 

To exchange items, you can send the original order back as a return and place a new order at your earliest convenience. Please note that the initial refund from the exchange will be processed once the returned item(s) are received.

It may take some time before your refund posts.  Reach out to your bank first if you believe your refund should have been received before contacting our Support team.

We ship internationally to select countries and are currently in the process of expanding to more. If your country is not listed, please reach out to Support with any additional questions on the matter. Refer to our International Policy section below for more information.

Designed for durability and reusability, our Craft Tech® Glass is built to last in tough environments––at home or within the industry. However, please be mindful that these are not unbreakable. We understand that accidents can happen; however, to avoid them we recommend proper and mindful usage. 

For proper cleaning of the Craft Tech® Glass bottle, place it on the top rack of your dishwasher or hand-wash with warm, soapy water. To properly clean the cap and removable base, hand-wash with warm, soapy water.